Frequently Asked Questions
Please be aware that WE are not responsible for any VAT or import taxes in your country. It is the buyers responsibility to ensure taxes are paid or not applicable to your items.
We are currently not selling to the United Kingdom, French Polynesia or Italy. Sorry for any inconvenience.
If you cannot find your emails from our website, please check your JUNK or SPAM folder.
An email is automatically sent to you at every stage of our order process. Including new order, pending orders, cancelled orders, processing and completed orders.
Your completed order will contain the shipment tracking code!
This product also has Certified Organic Coconut Oil in it, do you know the endless benefits this ingredient?
Now there is just one problem, your product goes hard in winter due to the Coconut Oil solidifying .. Here are some tips on how to use your ECOCOCO products during the cooler months.
1. Run it under warm water
2. Massage the packaging gently between your fingers
3. Leave it in the bathroom while you shower
If for any reason, you are not happy with your products and would like a refund or exchange, you must adhere to the following conditions:
– Complete the Returns Form included with your order
– Return the product/s to the address below within 7 days (Australian customers) & 14 days (International customers) of delivery date. Return deliveries received outside this period will not be accepted
– Return to: ECOCOCO Australia – 170 Melbourne Street, South Brisbane Queensland 4101
– Packaging must be in original condition with seals intact and products not used
– Product/s purchased within a sale/promotion period cannot be returned for a refund. An exchange or credit note will be issued via email
Please note: Return postage is at buyer’s expense. ECOCOCO is not responsible for deliveries returned to us that are lost or damaged. We suggest keeping your tracking number on file. Online purchases cannot be exchanged in-store.
In the unlikely case you receive a damaged, incorrect or faulty product, please contact us immediately on email@example.com.
If you require further information on ingredients, please contact us on firstname.lastname@example.org prior to making your purchase. We recommend performing a 24-hour patch test before using a new formulation on your hair or skin. ECOCOCO cannot provide a refund or exchange for products that don’t agree with your skin.
We will never sell, use or display your data. We only collect statistical product data for our use only to help provide you with better and more relevant products.
Payments are processed through third parties including Paypal and Westpac Payway. Your personal payment information is NOT stored on our website
If you haven’t received order confirmations and invoices in your email, please check your junk folder!
Contact Help & Support
Are you having issues not listed on the left and require further assistance? Please fill in the form below and we will endevour to return your email within the 48 hours. If you have an urgent enquiry, please call (07) 3840 0000 during business hours.
Please fill out the form below